Wi-Fi Solution for Single & Chain of Hotels & Resorts

24online Hospitality Internet Access (HIA) management solution, offers the most comprehensive and unified hotel internet billing solution as well as hotel bandwidth management solution for single and chain of hotels. 24online HIA has been designed and developed specially for the hospitality with features like access control, bandwidth management, guest management, AAA, internet billing, service management etc. 24online HIA is smart enough to restrict unauthenticated traffic from accessing the internal network, and allow only authenticated traffic to surf the internet. 24online HIA is integrated with all well-known Property Management Systems (PMS) in the market. 24online access controller is ideally offered as stand-alone solution with loaded features, but it also offers the flexibility to be integrated with third party systems, offering freedom to hoteliers for providing one-step-ahead services for their guests.

Inbuilt RADIUS Server

  • PAP/CHAP support
  • Offers inbuilt Database


  • Login through client exe/web-based
  • Device based auto-login


  • Based on MAC and IP address
  • Re-Authorization Functionality
  • MAC Based Auto Login


  • On hours, days, data transfer

Guest Management

  • Complete User Life Cycle Management
  • Account ID based User Credentials
  • Create | Activate | Suspend | Renew | Archive Users
  • Demographic Field Option
  • Room based multi-device policy
  • Guest Management Based Reports
  • Guest My Account

Captive Portal Capabilities

  • Design, implement and evaluate business workflow
  • Verify customer documents and payment
  • Payment collection management
  • Track due and advance payments

Multiple Gateway Load balancing

  • Track, detect, report and resolve issues
  • Associated with customer my account
  • Generate tickets via email, call and online form
  • Allocate, escalate and close tickets from TT
  • Unique ticket ID generated to track tickets
  • Different types of issue registered reports
  • Periodical reports of issues registered

PMS Integration

  • Pre-Integrated Solution With 15+ PMS
  • Guest Check-In & Check-Out Details
  • Supports Special Code based package allocation (Fidelio)
  • Auto-Synch facility post connectivity failure
  • Offers Consolidated Billing for Internet
  • Supports Centralized PMS System for Multi-location Property

System Management

  • Seamless Roaming (Wired to Wireless)
  • IP Pool Management
  • Login Once
  • Zero Configuration
  • DHCP and DNS
  • SmartNat
  • SNAT Management
  • Diagnostic Tools
  • Demographic Field Option
  • Basic Firewall System
  • Syslog Configurations
  • Swift User Migration Facility
  • Data backup and restore
  • Network Management Options
  • Network packet capture option for admin

Payment Gateway

  • Integrated with 15+ secured payment gateways
  • Facilitates online payment receivables
  • Flexible to integrate with any payment gateway
  • Integrated with 24online payment tracking

Third Party Integrations

  • CRM Integration
  • Third Party Access Controller & Authentication System

Bandwidth Management

  • Committed and Burstable Bandwidth
  • Individual and Shared Bandwidth Quota
  • Bandwidth Scheduling & Fair Usage Policy
  • Restrict Users Based on Data and Bandwidth

Alert Management

  • Event based customizable email templates
  • Schedule alerts for renewal/package expiry
  • Alert users on in-correct login/failure
  • Complete Email Logs

Package Management

  • Prepaid & Postpaid packages
  • Create Hourly and Day based plans
  • Registration & Renewal packages
  • Guest check-out based package option
  • Create Complimentary | VIP | Business Centre Plans
  • Dedicated Conference | Banquet Hall Plans
  • Facilitates Topup for prepaid plans

Internet Billing

  • Data Billing
  • Peak & Off-peak Billing
  • Pulse Based Rating
  • Pre-paid and Post-paid Billing
  • Customizable Multi-Service Invoice Template
  • Tax, Ancillary and Discount Facility

Coupon Management

  • Branding & Customizable Coupon Templates
  • Create Package Coupons
  • Facilitates Online Coupon Purchase
  • Instant coupon generation in printable formats
  • Post coupon details directly to room via PMS
  • System generated username & passwords
  • In-built Ezprint printer configuration
  • Pin Aging - Coupons with expiry date

Ezprint Printer

  • Integrated Solution with 24online HIA
  • In-built printer configuration in 24online HIA
  • One-time Three Coupon Configuration
  • Low-noise, high-speed printing
  • Communication interface parallel port
  • Print high-quality in low cost


  • Role Based Multiple Level Administration – Console & Admin GUI (ACL)
  • Change Password Options
  • Multi-functionality Dashboard Facility
  • Ease of admin interface
  • Quick configuration options


  • Admin GUI Usage Log - * Audit Reports
  • NetKapture| Weblogger | iView Integration
  • Reports in CSV/Printable/Graphical/PDF
  • Diagnostic and System Health Check Tools
  • MIS & BI Reports

SMS Gateway

  • Click-n-configure SMS Gateway
  • Integrated with well-known SMS gateways
  • Manage, Try and Create Facility
  • Facilitates different message templates
  • Send message at different events – Register/Renew/Login/Logout etc
  • Offers complete log of SMS sent
  • SMPP Support

Web Filtering

  • Web Categories : Default (37+)
  • Block Domains and Ports
  • Protocols supported: HTTP, HTTPS
  • Block Malware, Adult sites
  • Custom Denied Message per Web Category
  • Safe Search Enforcement for Bing