Internet Access Management Solution for ISPs Telcos & Broadband

24Online offers the most comprehensive and unified ISP billing software as well as bandwidth management platform to Wired, WiMAX, Wi-Fi and VSAT service operators. 24Online also supports DSL/ADSL, Fiber to the Home (FTTH), MAN Networks etc. With the help of various advantages offers by 24Online, Wi-Fi/WiMAX hotspots can also achieve customer satisfaction and retain subscriber loyalty with very cost effective solutions.

CRM is a basic need of all organizations for customer details and work flow management. With the increasing demand in the market for CRM and Trouble Ticketing features, 24online is powered with 24online CRM and 24online Trouble ticketing solutions. The CRM features of 24online are integrated with 24online SMS solution which enables customers to enhance business operations and performance effectively designed and developed for ISPs, considering the business requirements and processes.

In the multi-vendor environment, 24online tends to offer a comprehensive ISP solution which includes Service Management System (SMS) and CRM solutions on the same platform. This is to reduce time, effort and cost stipulating customer requirement with a bundle of tailored features.

  • ✓ Lead generation to service installation,
  • ✓ Customer management to business workflow
  • ✓ Ticket generation for intendent reporting and new request
  • ✓ Comprehensive reporting for business analysis
  • ✓ Authentication , Authorization, Accounting (AAA)
  • ✓ Billing (Pre-paid & Post-Paid)
  • ✓ Subscriber/Policy Management
  • ✓ Package/Plan Management
  • ✓ DHCP/DNS
  • ✓ Captive Portal Functionality (Fully customizable)
  • ✓ IP pool management
  • ✓ Voucher Management
  • ✓ Data Transfer Management(Volume based capping)
  • ✓ Payment Gateway/SMS Gateway Integration
  • ✓ Payment Tracking
  • ✓ Scalable & Flexible Solution
  • ✓ Comprehensive Billing and Bandwidth Management Solution
  • ✓ Caters Time-based and Data-based usage
  • ✓ Supports range of networks
    • ✓ Wi-Fi
    • ✓ Wired
    • ✓ Existing Cable, DSL/ADSL, FTTH, and MAN networks.

Access Management

  • Inbuilt RADIUS Server
  • 802.16d & 802.16e Compatible
  • Supports multiple vendor
  • Offers inbuilt Database
  • Supports Oracle Database
  • Authentication
  • Login through client exe/web-based
  • Based on username and password
  • Interoperability
  • Authorization
  • Based on MAC and IP address
  • Re-Authorization Functionality
  • MAC Based Auto Login
  • Accounting
  • On hours, days, data transfer

Bandwidth Management

  • Committed and Burstable Bandwidth
  • Individual and Shared Bandwidth Quota
  • Bandwidth Scheduling & Fair Usage Policy
  • Restrict Users Based on Data and

Subscriber Management

  • User Life Cycle Management
  • Account ID based User Credentials
  • Create | Activate | Suspend | Renew | Archive Users
  • User Management Based Reports
  • User My Account

Package Management

  • Prepaid & Postpaid packages
  • Create Hourly and Day based plans
  • Registration & Renewal packages
  • Create Complimentary | VIP | Business Center Plans
  • Advance Renewal System (ARS)
  • Facility to Carry-Forward Quota
  • Facilitates Topup for prepaid plans

Internet Billing

  • Data Billing
  • Peak & Off-peak Billing
  • Pulse Based Rating
  • Pre-paid and Post-paid Billing
  • Customizable Multi-Service Invoice Template
  • Tax, Ancillary and Discount Facility
  • Currency Converter Facility

Franchisee Management

  • Create Multiple Franchisees In Network
  • Create Single or Multiple Franchisee Operators
  • Franchisee Based:
  • Package | Vouchers | Invoice | MIS Reports
  • Franchisee Based Payment Tracking

Coupon Management

  • Branding & Customizable Coupon Templates
  • Create Package & Zone wise Coupons
  • Facilitates Online Coupon Purchase
  • Instant coupon generation in printable formats
  • Post coupon details directly to room via PMS
  • System generated username & passwords
  • In-built Ezprint printer configuration
  • Pin Aging - Coupons with expiry date

Captive Portal Capabilities

  • Create Customizable Login Pages – HTTP enabled
  • Device Based Login Pages – Mobile/Laptop
  • Location Based Captive Portal
  • Social Media Based Authentication
  • Create Page for SMS OTP based login
  • User Self Registration
  • Promotions and Branding options

Multiple Gateway Load Balancing

  • Supports Multiple ISP Links
  • Weight Based Round Robin Traffic Balancing
  • High Connectivity Even During Peak Hours
  • Immediate Failure Detection
  • Intelligently Redirect Traffic to Active Gateways

Active Directory & LDAP Integration

  • Multiple cn Search
  • Group wise different package
  • User Life Cycle Management
  • Multiple Login Limit

System Management

  • Seamless Roaming (Wired to Wireless)
  • IP Pool Management
  • Login Once
  • Zero Configuration
  • DHCP and DNS
  • SmartNat
  • SNAT Management
  • Diagnostic Tools
  • Demographic Field Option
  • Basic Firewall System
  • Syslog Configurations
  • Swift User Migration Facility
  • Data backup and restore
  • Network Management Options


  • Role Based Multiple Level Administration
  • Change Password Options
  • Multi-functionality Dashboard Facility
  • Ease of admin interface
  • Quick configuration options


  • Admin GUI Usage Log - *Audit Reports
  • NetKapture| Weblogger | iView Integration
  • Reports in CSV/Printable/Graphical/PDF
  • Diagnostic and System Health Check Tools
  • MIS & BI Reports

Third Party Integrations

  • CRM Integration
  • Ticketing System Integration
  • Third Party NAS and RADIUS Integration

Payment Gateway

  • Integrated with secured payment gateways
  • Facilitates online payment receivables
  • Flexible to integrate with any payment gateway
  • Integrated with 24online payment tracking

SMS Gateway

  • Integrated with well-known SMS gateways
  • Manage, Try and Create Facility
  • Facilitates different message templates
  • Send message at different events – Register/Renew/Login/Logout etc
  • Offers complete log of SMS sent
  • SMPP Support

Profile Management

  • Create User Types
  • Assign Access Control
  • Edit / Delete Manage Users
  • Customer Acquisition Form (CAF) Support

CRM Dashboard

  • Interactive dashboard with frequently used menus
  • Real-time control panel
  • Add/remove widgets as needed
  • View graphs and reports from control panel

Sales Management

  • Lead Status Details
  • Target potential customers
  • Focused Sales Approach
  • Opportunity Reports

Field Management

  • Capture Customer Orders
  • Check feasibility
  • Edit or Update customer order details
  • Add or access customer documents
  • Customer account bound with sales executives
  • Unique order ID for tracking
  • Complete reporting of orders

Customer Verification & Collection Management

  • Design, implement and evaluate business workflow
  • Verify customer documents and payment
  • Payment collection management
  • Track due and advance payments

Trouble Ticketing

  • Track, detect, report and resolve issues
  • Associated with customer my account
  • Generate tickets via email, call and online form
  • Allocate, escalate and close tickets from TT
  • Unique ticket ID generated to track tickets
  • Different types of issue registered reports
  • Periodical reports of issues registered

Inventory Management

  • Advance Product Categorization
  • Stock Tracking and Alert
  • Multi Location Inventory
  • Product Issue, Issue return management
  • Purchase order and return
  • Receipt and Receipt Return
  • Product transfer between locations
  • Supplier and Customer Management
  • Invoice Generation and Management
  • Report Generation
  • Role based access control

Finance Module

  • Finance Adjustment Report
  • Finance Payment Report
  • Finance Unpaid Invoice Report
  • Finance Billing Report
  • Account Statement Report
  • Security Deposit Report
  • User Status History
  • Finance Ageing Report

Admin Mobile App

  • User Registration and Renewal
  • Search User and Edit user details
  • Change User Package and Status
  • Reset Password
  • Search live user details
  • Current day user count, user count by status report, and revenue report
  • Status for different services and hard-disk

User Mobile App

  • Users can login through app to access Wi-Fi
  • View payment history, password and usage details User Mobile App
  • Modify, renew, and purchase internet package
  • Access My Account through mobile app

Field Force App

  • Capture Customer Orders
  • Check feasibility
  • Edit or Update customer order details
  • Add or access customer documents
  • Customer account bound with sales executives
  • Unique order ID for tracking
  • Complete reporting of orders